We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.
Regular orders may be cancelled any-time prior to shipping. If you wish to cancel an order after shipping, please refer to our Returns & Exchanges section for return instructions.
Returns & Exchanges
Unworn, unaltered jewelry with tags attached and in its original packaging may be returned for refund or exchange within 7 days of receipt. Please email Sales@TheGemCity.com for return requests. Returns will only be accepted with a Return Authorization. Approved returns will be credited for the purchase price of your item. Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Shipping for orders in the United States is Free. Shipping rates for Overnight and International destinations are determines once the order is places, and vary according to the final destination.
All shipments are fully-insured and require signature confirmation. Items will only be shipped to the customer’s credit card billing address, excluding PO Box Addresses. If you would like to ship to an address other than your credit card billing address, please contact us for any special shipping processing and verifications.
Elements and contents of the Website are the property of The Gem City, our suppliers and providers and they are protected by United States and international copyright laws:
The Gem City trademarks and our affiliates may not be used without our written permission. Trademarks include, and not limited to, The Gem City name, logo, graphics, scripts, services, programs, and those of our affiliates.
Other trademarks appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
You may solely electronically copy and print pages from this website for personal and non-commercial reasons related to ordering and shopping with us. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, are strictly prohibited.
We will use your personal information to communicate with you ONLY about your orders related to our Website.
If you have any questions, please do not hesitate to contact us at Sales@TheGemCity.com